Frequently asked questions

No. Our questions are written to cover the same topics and follow the same format as the certification exam, but they are not taken from it. On Demand Training is independent and is not affiliated with Natural Resources Canada.

Every exam is available in French and in English. You can buy the version in the language you will write your exam in.

Sign in and go to My account. Your exams are listed there and you can start them right away, from any computer or tablet with an internet connection.

Every sample exam uses a 70% pass mark, like the certification exam. The first full exam in each course is untimed so you can get comfortable; the next one is timed like the real exam. Topic quizzes are untimed so you can study at your own pace.

Yes. At the end of an attempt you see your score, and each question includes an explanation of the correct answer.

You have 60 days of access from the date of purchase. Need more time? You can buy an extension: 30 days for C$9.99 or 60 days for C$14.99. If you extend before your access ends, the extra days are added to your current end date.

Refunds are not available once you have accessed the purchased content. If you have not accessed it yet, contact us. See our Terms of Use for details.

Payments are processed by PayPal. You can pay with your PayPal account or a credit card; your card details are handled by PayPal and never stored on our site.

Yes, contact us and we will put together access for your team.