Privacy Policy

This policy explains how Al Higgins Consulting Services Ltd., operating as On Demand Training (“we”, “us”), collects, uses, shares and protects your personal information when you use ondemandtraining.ca. We follow Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), Quebec’s Act respecting the protection of personal information in the private sector (as amended by Law 25), and Canada’s Anti-Spam Legislation (CASL).

1. Our Privacy Officer

We are responsible for the personal information we control. Our Privacy Officer makes sure we follow this policy and the law.

• Title: Owner and Privacy Officer, Al Higgins Consulting Services Ltd.
• Email: info@ondemandtraining.ca (subject line: “Privacy”)
• Location: Ottawa, Ontario

2. What we collect

We do not ask for sensitive information such as health details, government ID numbers or financial account numbers. Please do not send it to us.

3. Why we use it

We use your information only for these purposes:

1. To create and manage your account and give you access to the Products you bought.
2. To process payments, issue receipts and keep tax and accounting records.
3. To track your access period and show your progress and scores.
4. To answer your questions and provide support.
5. To keep the Site secure, prevent fraud and enforce our Terms of Use (for example, detecting shared accounts or content copying).
6. To fix errors and improve our questions and courses, using results in combined, de-identified form where possible.
7. To send you service messages, such as order confirmations and access-expiry reminders.
8. To send you news and offers, only if you have agreed (see section 7).

We will ask for your consent before using your information for any new purpose.

4. Consent

By creating an account or buying a Product, you consent to us using your information as described in this policy. You can withdraw your consent at any time by contacting our Privacy Officer, subject to legal or contract limits. If you withdraw consent needed to provide a Product, we may no longer be able to give you access.

5. Who we share it with

We do not sell or rent your personal information. We share it only with service providers who help us run the business, and only what they need:

These providers must protect your information under contract and use it only to provide services to us. We may also disclose information if the law requires it, for example to respond to a court order, or as part of a sale or transfer of our business, in which case the buyer must protect it as described here.

6. Information stored outside Canada

Some of our providers store or process information outside Canada, mainly in the United States. Before sending information outside Quebec or Canada, we assess whether it will be properly protected. While it is outside Canada, it is subject to the laws of that country, and authorities there may be able to access it.

7. Marketing emails

We will send you promotional emails only if you have ticked the box to receive them or otherwise agreed. Every promotional email includes our contact information and an unsubscribe link. Unsubscribing takes effect within 10 business days. Service messages about your account or purchases are not marketing and will still be sent.

8. Cookies

The Site uses cookies, which are small files saved in your browser.

• Essential cookies keep you logged in, remember your cart and language, and keep the Site secure. The Site cannot work without them.
• Analytics or advertising cookies: we do not currently use them. If we add them, they will be off by default and we will ask for your permission first.

You can block or delete cookies in your browser settings, but parts of the Site may stop working.

9. How long we keep it

We keep personal information only as long as we need it:

• Account and learning records: while your account is active, and for 2 years after your last access, so you can come back to your history.
• Purchase and tax records: 6 years after the end of the tax year, as required by the Canada Revenue Agency.
• Support messages: up to 2 years.
• Server logs: up to 90 days.

After that, we securely delete it or make it anonymous.

10. How we protect it

We use reasonable safeguards for the sensitivity of the information, including encrypted connections (HTTPS), encrypted passwords, strong passwords and two-factor authentication on admin accounts, limited access to records, and regular software updates. No system is perfectly secure, so we cannot guarantee absolute security.

11. If there is a privacy breach

If a breach creates a real risk of significant harm (or, in Quebec, a risk of serious injury), we will notify you and the Office of the Privacy Commissioner of Canada and, for Quebec residents, the Commission d’accès à l’information du Québec, as soon as possible. We keep a record of all breaches.

12. Your rights

You have the right to:

• access the personal information we hold about you;
• correct information that is wrong or incomplete;
• withdraw consent or ask us to stop sending marketing emails;
• ask us to delete your information, unless we must keep it by law (for example, tax records);
• receive a copy of the information you gave us in a common electronic format (Quebec residents);
• know how your information is used and who we have shared it with.

To make a request, email our Privacy Officer. We may ask you to confirm your identity. We will reply within 30 days and will not charge a fee unless the request is unusually complex, in which case we will tell you the cost first.

13. Automated decisions and AI tools

We score practice exams automatically, but we do not make decisions about you, such as eligibility or pricing, based only on automated processing. If we add AI-powered study tools in the future, such as an AI tutor, we will update this policy to explain what information they use and give you a choice before your information is used.

14. Children

The Site is meant for adults and students preparing for professional exams. We do not knowingly collect information from children under 14. If you believe a child has given us information, please contact us and we will delete it.

15. Complaints

If you have a concern, please contact our Privacy Officer first so we can try to fix it. If you are not satisfied, you can contact:

• the Office of the Privacy Commissioner of Canada, or
• if you live in Quebec, the Commission d’accès à l’information du Québec.

16. Changes to this policy

We may update this policy. We will post the new version here with a new “Last updated” date and email you about important changes. If a change affects how we use information you already gave us, we will ask for your consent where required.

17. Language

This policy is available in English and French. La présente politique est disponible en français et en anglais.